Here's a “Userland” opportunity. This happens too often for a product in use by many novices.

Lack of customer support?. I post this reluctantly. I have used the customer service 'support' e-mail address provided when I sought to upgrade my storage capacity. I sent 3 friendly informative e-mails on 19.12.2003. and have received absolutely no response. Each e-mail more clearly explained my position as I sought to diagnose more fully the problem. Can someone advise what I need to do to receive support please? Surely, if I have used the contact e-mail address Radio UserLand provides, it ought to have been processed by now? Any thoughts anyone? Martin [Radio UserLand Messages]