Hi, I’m Steve.
I’ve spent my career in the space between networks and the people who rely on them. These days that space has a lot of AI in it, and I like figuring out where it actually helps.
Springfield, Missouri · Say hello · LinkedIn
Most recently I led growth at STE, a community fiber provider in rural Missouri, after running its field-services subsidiary. Before that I spent years as a sales engineer and consultant at Lumen, Brightspeed and Spectrum Enterprise, sitting across the table from customers and working out what they really needed.
Somewhere along the way I became the person who builds the tool instead of waiting for one. At STE that meant a CRM, an ad pipeline and a handful of AI helpers for a small team. I’m now looking for the next place to do that kind of work, as a leader in broadband, solutions or applied AI, or as a consultant.
A few things I’ve worked on
Teaching an ad pipeline to run itself
A small marketing team can’t hand-make every ad. I connected Claude, Codex, our engagement platform, monday.com and Notion so creative moves from idea to published post with a person checking the work, not doing all of it. Engagement kept climbing for months after.
Launching fiber in Springfield
I led the launch of Lumen’s fiber build in Springfield, working with City Utilities, then carried the program through the sale to Brightspeed and helped shape what was next.
Giving a field crew one place to work
At Complete Communications, billing, dispatch and construction reporting lived in too many places. Moving them onto one shared system cut crew overtime and made billing faster and more accurate.
From the notebook
I’ve been writing here since 2003, back in the Radio UserLand days. Some of it is about technology and leadership. A fair amount is about travel and what I’m cooking.
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