I’m on the [NetNewsWire](http://ranchero.com/netnewswire) beta mailing list (thanks Brent!) and this nugget crossed my mail reader this morning:

“Finally — I don’t do polls because numbers don’t tell me much. I’m a words geek, not a numbers geek.”

I can say that his apps benefit from this kind of quality feedback. It forces people like his beta testers to think, rationalize and then explain what’s right or wrong with a feature. It’s much better than “thumbs down” or “thumbs up”. It’s one of the primary reasons I use the software–the human factor.